PERSONALISATION

• All personalised orders are considered final at the point of order placement.
• Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items unless they are faulty.
• Orders that contain both personalised and non-personalised items will be sent in one parcel. If you require your non-personalised items earlier, you will need to raise a separate order on our website.
• All personalised products are made to order and are subject to a 5-7 working day delivery estimate.
• All of our personalised items are decorated by hand, so you may see a slight variation between personalised pieces depending on the lettering and thread colour you have chosen.
• We reserve the right not to accept personalised orders if we believe the personalisation that has been entered is inappropriate and/or offensive.
• We may refuse to accept an order if we believe your order is for commercial or other non-domestic concerns.
• Our service charge for personalisation cannot be used in conjunction with discount codes
• By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
• Please note before ordering a personalised product that due to the nature of the repeat pattern on some of our designs, our personalised lettering can be positioned over our designs.